It’s hard enough to communicate effectively…without these

If you want to avoid falling flat-on-your-face in a media encounter my advice is avoid clichés…like the plague (see what I did there?) Here’s another tip. Have you noticed how many people insist on starting off an answer to a question with the word ‘So…’? E.g. Interviewer: “How many people will be effected by this?” Interviewee: “So…if you look at what happening in the industry it’s likely that…blah, blah, blah.”

Quite why people do it is beyond me. It adds nothing to your answer―neither emphasis nor explanation. It’s totally redundant. The problem is whenever I hear someone using it, I start listening for them to use it again. In one recent radio interrogation the interviewee must have started every answer they gave with “So…” In the end I was so busy listening out for it I quite forgot what they were saying.

“Look…” is another popular preface, especially with sportsmen and coaches (see also “Ah, look…”.) Then there’s “sort of”, “know what I mean?” and my own particular pet-hate “Like…”, as in “I was like, so angry…” Well, what would ‘like’ angry be like? Extremely tetchy? Very irritated? Much vexed? Unless you’re going to use like in its true meaning, i.e. similar or comparable to, forget it. Unfortunately, we all pepper our speech with so much meaningless verbiage it’s a wonder we say anything worth hearing at all.

How many times have you heard someone say or read during the course of an interview: “At the end of the day”? What’s wrong with ultimately or finally? Likewise, when I hear someone say “To be honest” or “I must confess” I feel like saying “It’s OK you’re not in court!” Who can also forget “a level playing field” (see also “game changer” and “game of two halves”) and my own particular favourite “It’s not rocket science.” Well of course it isn’t―the only thing that IS rocket science is well, rocket science. All you’re really telling me when you say it is that you’re not a rocket scientist. I probably knew that already. Why not say “it’s simple”?

As for words like “paradigm”, now here’s where it gets interesting. I’m sure there’s a proper place in an interview to use paradigm but it won’t be very often. I once heard someone use it five times during a short presentation. It’s just a fancy way of saying ‘model’, ‘pattern’, ‘standard’ or ‘concept’ (amongst other things). Listen hard and you can spot verbiage a mile off (cliché alert). Sadly all-too many people think it’s a good way of communicating―it isn’t. It’s just irritating, like answering every question with “Absolutely!” A simple “yes” works just as well. If you want to communicate effectively say something that’s worth hearing in the quickest and simplest way…everything else is just static.